Comments on: Dear Merchant Please Tell Me More About That Reversed Commission… http://sageblogger.com/reversed-commission/ Musings About Affiliate Marketing and Blogging Thu, 13 Oct 2011 15:57:16 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vlad Zablotskyyhttp://sageblogger.com/reversed-commission/comment-page-1/#comment-13597 Vlad Zablotskyy Thu, 14 Jan 2010 17:26:41 +0000 http://sageblogger.com/?p=1371#comment-13597 @Voyage Montreal, I appreciate you have taken time to stop and comment on my blog. I do have however a strict policy against anyone attempting to spam this blog for the SEO benefits. Generally I would have deleted your comment/links. I hope you appreciate the fact I did not your comment. I look for ward to get to know you better! ;) @Voyage Montreal,

I appreciate you have taken time to stop and comment on my blog. I do have however a strict policy against anyone attempting to spam this blog for the SEO benefits. Generally I would have deleted your comment/links. I hope you appreciate the fact I did not your comment. I look for ward to get to know you better! ;)

]]> By: Voyage Montrealhttp://sageblogger.com/reversed-commission/comment-page-1/#comment-13596 Voyage Montreal Thu, 14 Jan 2010 17:17:42 +0000 http://sageblogger.com/?p=1371#comment-13596 I do not spend it on promoting anything. However, I do spend a hefty amount on PPC. Sometimes its around 40%, I do feel its a waste, but I am currently looking for an alternative <code>http://www.voyagemontreal.info</code> I do not spend it on promoting anything. However, I do spend a hefty amount on PPC. Sometimes its around 40%, I do feel its a waste, but I am currently looking for an alternative
http://www.voyagemontreal.info

]]> By: Vlad Zablotskyyhttp://sageblogger.com/reversed-commission/comment-page-1/#comment-13595 Vlad Zablotskyy Wed, 13 Jan 2010 00:03:34 +0000 http://sageblogger.com/?p=1371#comment-13595 And and Geno thanks for stopping by. In my case to get $1000 in commissions I spend about $650+ on PPC, so it felt like flushing $650 down the toilet. I am not likely to spend a penny to promote the merchant in question. Oh well such is life I guess... And and Geno thanks for stopping by.

In my case to get $1000 in commissions I spend about $650+ on PPC, so it felt like flushing $650 down the toilet. I am not likely to spend a penny to promote the merchant in question.

Oh well such is life I guess…

]]> By: Andy Beardhttp://sageblogger.com/reversed-commission/comment-page-1/#comment-13594 Andy Beard Tue, 12 Jan 2010 23:28:21 +0000 http://sageblogger.com/?p=1371#comment-13594 For some of the things I promote where I am offering a bonus, it gets even worse as sometimes you aren't informed about a reversal/refund for a couple of months, or the numbers just don't seem to tie up. One of the biggest problems is changes in payment, whereby a new account might be created for a different credit card and a previous one cancelled. The new account won't have the affiliate ID attached. One of the things that I feel will help the paper chain is for customer receipts to contain some kind of identification specific to an affiliate (the aff ID and subid), and for affilaites to be notified of cancellations rather than finding out in an accounting overview at a later date. Also some funny things can happen with things like PayPal subscriptions that get cancelled due to primary funding changes, that might result in a new account being created (not assigned to aff), but more often a cancellation/refund. For some of the things I promote where I am offering a bonus, it gets even worse as sometimes you aren’t informed about a reversal/refund for a couple of months, or the numbers just don’t seem to tie up.

One of the biggest problems is changes in payment, whereby a new account might be created for a different credit card and a previous one cancelled.
The new account won’t have the affiliate ID attached.

One of the things that I feel will help the paper chain is for customer receipts to contain some kind of identification specific to an affiliate (the aff ID and subid), and for affilaites to be notified of cancellations rather than finding out in an accounting overview at a later date.

Also some funny things can happen with things like PayPal subscriptions that get cancelled due to primary funding changes, that might result in a new account being created (not assigned to aff), but more often a cancellation/refund.

]]> By: Geno Prussakovhttp://sageblogger.com/reversed-commission/comment-page-1/#comment-13593 Geno Prussakov Tue, 12 Jan 2010 22:38:15 +0000 http://sageblogger.com/?p=1371#comment-13593 When an affiliate-referred transaction has to be reversed (there may be a number of reasons for it: from canceled order to duplicate or even fraud), affiliate program managers MUST explain the reason for the reversal. Depending on the affiliate network, the field for entering the reason may or may not be available. If it's not, they should email you about it (either via an affiliate network's internal interface or directly). Of course, this is a best practice, but unfortunately there are merchants that do not explain at all... To me, this is unacceptable as it compromises their relationship with affiliates. When an affiliate-referred transaction has to be reversed (there may be a number of reasons for it: from canceled order to duplicate or even fraud), affiliate program managers MUST explain the reason for the reversal. Depending on the affiliate network, the field for entering the reason may or may not be available. If it’s not, they should email you about it (either via an affiliate network’s internal interface or directly). Of course, this is a best practice, but unfortunately there are merchants that do not explain at all… To me, this is unacceptable as it compromises their relationship with affiliates.

]]> By: Lord Matthttp://sageblogger.com/reversed-commission/comment-page-1/#comment-13591 Lord Matt Tue, 12 Jan 2010 19:54:20 +0000 http://sageblogger.com/?p=1371#comment-13591 How much effort would it take to write up three or four stock messages? Most Affiliate Networks have sufficiently advanced software such that choosing from a list of common reasons should be the default. Most stand alone efforts use off the shelf solutions so surely this is just a lack of thought? I would have expected the technology to be ready. How much effort would it take to write up three or four stock messages? Most Affiliate Networks have sufficiently advanced software such that choosing from a list of common reasons should be the default. Most stand alone efforts use off the shelf solutions so surely this is just a lack of thought? I would have expected the technology to be ready.

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