Last three days I was “forced” to take vacations- I was cut off from the internet due to a cable failure. While initially I thought it was the fault of my provider, I was proven wrong.
Evidently the cable was damaged during one of the most recent storms, although I do not remember a thunder storm taking place.
I have been using Optimum Online as my internet service provider for over a year now and with the exception of last three days, I am pleased with the service….. However, there is one huge thing I dislike about the customer support. I doubt that any one from Optimum Online will ever sees this, but in case they do my suggestion would be to get rid of the automated system, the one where you are guided by a computer to solve the issue. Or at least provide callers with an option to speak to an operator from the very beginning. There is of course a third solution – Bringo.