There are still many things I do not understand about affiliate marketing. One of such things is the way many merchants choose to handle commissions that need to be reversed. Depending on the products or services you choose to promote, 5 or 6 reversals can very easily amount to over $1,000 in commissions. This may not be a huge deal for affiliates earning 5 figure a month, but it certainly is from me.
So if you are an affiliate manger I ask you these questions. How do you handle reversed commissions? Do you explain to your affiliates why?
I am a big man, I can handle bad news. I understand my referral could have canceled the service or returned the product. It does not take that much effort or time to explain why you are reversing my commission. But it can also can help me to improve my campaigns, which in the end is a good thing for you as well.
I imagine that all the legal mambo jumbo in the agreement between you and me may not require you to provide any explanation. If this is your approach, I don’t want to work with you.